Category: Emotional Intelligence

Transformative Emotional Intelligence

60 Minutes did a story on Pelican Bay, the “supermax” prison in California that locks away people perceived as “most dangerous.” The story revealed how our approach to pervasive problems in some small isolated cases has become more intelligent. We are starting to use transformative emotional intelligence—pausing, withholding judgment, and refraining from labels that diminish. Somebody finally realized that you couldn’t reform people through punishment or fighting wrongdoing with more wrongdoing. But when……………………………………………  view article


What Causes Incivility?

Look Around to See What Causes Civility. Carefully observe. Listen to people’s complaints. Hear the impoverished monologue. No one listens to me. It doesn’t matter what I do, nothing ever changes. I’ll never get promoted….. Some people operate (tolerate) this way of living and working for 10, 20………………. view article


Unlock Your Leadership Potential

Is life getting better and more comfortable? The investment of each day should serve to help you unlock your leadership, become less fearful, less anxious, and less nervous—more of a leader and less of a follower, an independent thinker.  You want to be amassing the wisdom that gives you confidence, composure, and resolve; using each day to develop a relaxed “got it together” demeanor. Ideally, you are on your way to mastering, not just the workplace but, all of life. Here is what you …………………………………………….. view article


How Can I Become a Better Manager Not a Small “m” Manager

If you are asking, how can I become a better manager — not a small “m” manager but a big “M” Manager, you are asking the right question. The real answers, however, are hard to find, less visible and more deeply hidden in today’s climate. They are there but you have to………………………….. view article


Civility at Work and at Home

Civil Treatment means everyday behavior aligns with organizational values and supports positive business outcomes; progress, productivity, and increased profit. We all know this. It’s represented by the plaque on the wall. Mission statements, guiding principles, and value statements are visible to the eye but less often felt. This lack creates……………………………….. view article