Brian Braudis’ 1-Minute Morning Memo: November 25, 2019 – Emotional Intelligence in the News: How to Avoid Having to Say, <em>I’m sorry, I don’t know What Got into Me!</em>

Emotional Intelligence in the NewsEmotional Intelligence in the News. It shows up everywhere. Have you ever said or thought, “what was I thinking,” when reflecting on some behavior? I’ll bet you wish you had reflected before you acted out what your insides, your emotions were pushing you to do.

It’s common to react poorly or unprofessionally and then apologize and less common to behave consistently like an emotionally intelligent professional.

Most people haven’t processed that we are driven by emotions. Emotion is stronger than thought. Emotional reactivity is automatic and unconscious. When we fall in love, for example, we are invaded by an outside army that we didn’t invite and don’t want to get rid of. We are highjacked.

Emotions are overwhelmingly powerful, and you are full of them! And it’s also the reason we rule the earth, because we are emotional beings.

But under stress emotional reactivity is almost always negative. The environment seems threatening. Fear takes over, our buttons get pushed and we react. We lose ourselves in the conflict or tension. Have you ever heard someone after an outburst or argument, say, “I don’t know what got into me?” This is ground zero for Emotional Intelligence……. Is the environment threatening?

Here are examples of Emotional Intelligence in the News:

With awareness of where your attention is, you could respond intelligently and not react. We could be more professional, tactful and diplomatic and more in control of ourselves….and more successful.

One telemarketing company I worked with found that team members were unknowingly answering the telephone in a harsh, curt tone and we discovered it was due to the intense emotion, mood and tone of some of their meetings.

As part of our Emotional Intelligence Improvement Program, everyone was trained to pause 5 seconds and smile into a mirror before answering the phone.

A small investment in attention can have dramatic results. To make your pause spontaneous and automatic, you want to override your old ways, your previous conditioned response.

Begin by inserting pauses  throughout your day. You develop a “pause habit” through practicing awareness of where your attention is. Be intentional.

Pause and take a breath. One breath!

Sow a thought and you reap an action; sow an act and you reap a habit; sow a habit and you reap a character; sow a character and you reap a destiny–Emerson

Stay Tuned!!

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