YOU Are The Instrument
Today’s Coaching: As I have continuously said, skills, competency and leadership training have little impact. YOU make the impact. Who you are, how you respond, how much you are willing to engage and how you touch people. You are The Instrument!
On The Road With Steve Hartman found a perfect example. Starbucks barista Krystal Payne was new on the job. She hadn’t had time to marinate in Starbucks culture or attend leadership training but she made a huge impact by reflecting on how a deaf customer, Ibby Piracha, must feel trying to get the drink he wanted.
After seeing Ibby’s struggle, Krystal knew she could improve his experience. She sought out sign language tips on the web, learned enough to accurately take Ibby’s order but more importantly to better interact with him. He was impacted…..see for yourself here.
- High Impact doesn’t cost a lot
- It doesn’t take a lot of time
- It doesn’t require an executive leadership program
- It doesn’t require a formal education
High Impact comes from the only relevant leadership model in the Universe, YOU.
Brian’s Online Private Coaching